All Your Questions
Schools FAQs’
Our involvement required in becoming an Accredited Safeguarding Children Organisation
School Plus is very committed at EVERY level to keep our children safe, therefore our commitment to Safeguarding children is our DNA. Undertaking Safeguarding Children Accreditation is a detailed, multi-stage process that requires a significant investment of time and resourcing. It is also the only accreditation scheme in Australia to have endorsement by the Australian Competition and Consumer Commission (ACCC). As a team, we are building this safeguarding children framework into every Patch to keep all children safe and support educators to build strong healthy relationships, embrace inclusivity and promote diversity.
Our minimum attendances required to offer a program at Our School
School Plus is committed to supporting schools to offer School Plus Program. The minimum number of children can vary depending on how long your operating hours are, staffing and resourcing. Please contact us for further Information and will work with you to support what your school community need are.
Administration Fees for families.
Simply there are NO admin Fees charged to our families. We know how important it is to encourage all families to enrol their child to School Plus, therefore we are committed to no charge annual enrolment fees and there are no minimum amount of bookings required. We want School Plus to be affordable for all our families.
Educators training prior to commencement at your school
All our Educators have completed the Australian Childhood Foundation Accredited Child Protection Training before commencing at our schools and will also have completed the School Plus Induction and Training program. This Induction involves a combination of face to face, online and practical training.
Parents
Tell me more about the Program offered at School Plus?
School Plus’s weekly programs are developed with Child’s Voice at the forefront and every patch is designed based on the feedback provided by the children through our VOICE APP.
Tell me about the Menu at School Plus
With regular consultation with our very own Practising Dietician, Melanie guides Leaders to offer children a balanced, healthy and delicious menu for children to eat every day.
My child is encouraged to bring along:
- A hat is required as per our Sun Protection Policy
- Any medication required
Our Program hours at School Plus…
My child attends Extra Curricular Activities after school
My Child is Starting school in Prep in the new year, and want to attend the holiday program prior to Term 1….
My child is in prep or new to the program and may not know where School Plus is…
Our Educators will be in School Plus and will collect all Prep/Foundation age children. Any new child starting our Patch Leader will talk with you to ensure that your child comes safely to School Plus.
Unable to collect my child…
COVID -19
What measures do you have in place for COVID?
School Plus has a COVID Safe Plan which is implemented at all of our programs.
What to do if my child is unwell?
MEDICAL MANAGEMENT AND COURT ORDERS
It is really important that we obtain all required documentation and/or medication prior to your child attendings to ensure we operate in line with the Education and Care National Laws and Regulations.
Unfortunately, if we do not have the required documentation and/or medication, your child will be unable to attend.
What do I need to do if my child has a medical condition or specific health need?
If you child has a medical condition you will need to either upload your child’s action plan from the doctor to their enrolment or work with the Leader at the program to complete a Specific Health Need Form. You will also need to complete a Risk Minimisation form in consultation with the Patch Leader. All documentation is required prior to your child attending, including any medication.
What do I need to know if my child has additional need/s?
If your child has additional need/s a support plan is to be developed in consultation with your Leader.
What do I need to know if my child has a court order?
Any court orders must be uploaded to the child’s enrolment form prior to your child attending the program.
BOOKINGS & CANCELLATIONS
How do I enrol my child into Before, After or a Holiday Program?
You can easily enrol your child into one of our programs by locating your school on our website. Locate School or Program
Once you are here, select the school and click on enrol here. You will then commence the registration process, where you will then receive an email asking you to set up a password. Once you have set up your password you can then finalise your child’s registration including entering medical history, CRN details and who is authorised to collect.
If you don’t receive an email within two minutes, please check your junk mail as this may be where the email is hiding. If not, and you still need assistance please contact our Customer Care Team on 07 3395 8099 who will be happy to assist you.
How do I make bookings?
Bookings for Holiday Programs and Pupil Free Days must be made by 12:00pm on the day prior (subject to availability).
If you require a booking after these times, please contact the Customer Care Team directly.
Bookings can be made on a permanent or casual basis.
Permanent Bookings are defined as any ongoing bookings on any day of at least two consecutive weeks.
Any other booking is considered casual.
How do I cancel a booking?
To avoid any out-of-pocket costs, cancellations must be made at least two(2) full days prior to the scheduled session. For example, to cancel a Friday session, notice must be provided by 11:59pm on Tuesday evening. Any cancellations made after this time will incur the full program fee, less any applicable Child Care Subsidy (CCS).
Cancellations can be made via the XAP app, or via email to the Customer Care team.
What happens if I am running late to collect my child from care?
Sometimes things happen where you are unavoidably late to collect your child from care. We ask that you firstly call the Patch Leader at the program to let them know that you are on your way.
If a child is collected after the scheduled session closing time, a late pick-up fee will apply. Late pick-up fees vary between services. Please contact your service directly for confirmation of the applicable fee.
PARENTS CCS
How do I confirm my enrolment through MyGov to obtain Child Care Subsidy (CCS)?
To confirm your enrolment through myGov to receive your Child Care Subsidy (CCS) you need to either download the myGov app, if you haven’t already done so, login, click on Child Care Subsidy and then Enrolments, where you can then review the enrolment details for each child and confirm or change.
Further assistance can be found in the following guide: https://www.servicesaustralia.gov.au/individuals/online-help/centrelink/confirm-your-childs-enrolment-details-child-care-subsidy#a2
How will the Child Care Subsidy (CCS) be Paid?
CCS is paid directly to School Plus and credited straight to your account so that you are only charged the gap fee between the subsidy and fee charged.
How is the Child Care Subsidy (CCS) Calculated?
The Australian Government Child Care Subsidy helps families with the cost of approved child care.
The subsidy is calculated based on a number of factors, including your family's income, the type of child care, and the hours of recognised activities you and your partner do.
You can find further information on this at:
Why am I being charged full fees, when I should be getting Child Care Subsidy (CCS)?
There are a number of reasons you may not be receiving the Child Care Subsidy and therefore being charged the full fees:
- You have not yet accepted/confirmed School Plus as your child care provider within myGov.
- You have not started or completed your myGov assessment
- Your family income is above $530,000 per annum and therefore you are not entitled to CCS
- The account holder is not the same as the parent eligible for CCS via myGov and therefore the account needs to be updated to reflect the parent with the eligible Customer Reference Number (CRN).
Join Our Newsletter
FEES & BILLING
How much is each session?
Session fees can be viewed in the program profile for each Our Patch program.
How will I be charged?
Fees will be automatically debited every week in arrears from the bank account or credit card provided at enrolment. Please note that declined payments may result in dishonour fees or enrolment suspensions. Statements can be viewed online or via the app.
Are there any additional fees?
Late Pick Up Fee If a child is collected after the scheduled session closing time, a late pick-up fee will apply. Late pick up fees vary by individual service. For confirmation of the applicable fee, please contact the relevant service directly.
Incursions & Excursions Holiday Programs may include incursions and excursions with additional fees. These will vary based on the activity and may be subject to change. These will be available in the Holiday Program flyer once bookings are open.